At superph11, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a player in the Philippines.
Summary: superph11 collects only the personal data necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players. We do not sell your personal data to third parties for marketing purposes. This policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
1.1 superph11 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with the superph11 platform at superph11.one ("the Site"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.
1.2 This Privacy Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by superph11 in connection with the operation of the platform. It covers data collected through the Site, our customer support channels, and any other means by which you interact with superph11.
1.3 By registering an account on superph11 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.
1.4 This Privacy Policy should be read alongside superph11's Terms & Conditions, which are available at superph11.one/terms-conditions.
2.1 superph11 collects the following categories of personal data from players and visitors:
Sensitive Personal Information: superph11 may collect sensitive personal information (as defined under the Philippine Data Privacy Act) such as government ID numbers and financial account details solely for the purpose of identity verification and regulatory compliance. This data is handled with the highest level of security and access controls.
3.1 superph11 collects personal data through the following means:
3.2 superph11 does not collect personal data from social media platforms or purchase data lists from third-party data brokers.
4.1 superph11 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data, account data |
| Identity verification (KYC) and age verification (21+) | Identity data, government ID, date of birth |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing customer support | Identity data, account data, communications data |
| Fraud prevention and anti-money laundering compliance | Identity data, financial data, technical data |
| Regulatory compliance and reporting to PAGCOR | Identity data, gaming data, financial data |
| Responsible gaming monitoring and intervention | Gaming data, account data |
| Platform improvement and analytics | Technical data, usage data (anonymized where possible) |
| Sending service-related communications | Contact data |
| Sending promotional communications (with consent) | Contact data, gaming data |
4.2 superph11 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
5.1 superph11 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):
6.1 superph11 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
6.2 All third-party service providers who receive your personal data are contractually required to process it only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data privacy laws.
6.3 superph11 does not transfer your personal data outside the Philippines except where strictly necessary for the operation of the platform and where appropriate safeguards are in place in accordance with the Data Privacy Act and its implementing rules.
7.1 superph11 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the Site. Cookies help us recognize returning players, maintain session security, and understand how the platform is used.
7.2 superph11 uses the following categories of cookies:
7.3 You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the superph11 platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.
Cookie Consent: When you first visit superph11.one, you will be presented with a cookie consent notice. Non-essential cookies will only be activated upon your explicit acceptance. You may update your cookie preferences at any time through your account settings or browser controls.
8.1 superph11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation.
8.2 The following retention periods apply as a general guide:
8.3 Upon expiry of the applicable retention period, superph11 will securely delete or anonymize your personal data in accordance with its data disposal procedures.
9.1 superph11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, superph11 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act.
9.3 While superph11 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your superph11 account credentials and for notifying us immediately if you suspect any unauthorized access to your account.
10.1 Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by superph11:
Request a copy of the personal data superph11 holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you, subject to identity verification.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw consent for marketing communications or non-essential cookies at any time, without affecting the lawfulness of prior processing.
10.2 To exercise any of the above rights, please contact superph11's Data Protection Officer via the contact details provided in Section 14. superph11 will respond to all verified requests within thirty (30) days. Complex requests may require an extension of up to an additional thirty (30) days, of which you will be notified.
10.3 If you believe that superph11 has not adequately addressed your data privacy concerns, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11.1 The superph11 platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with Philippine gaming regulations. superph11 does not knowingly collect personal data from individuals under the age of 21.
11.2 If superph11 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will immediately suspend the associated account, delete the personal data in question, and return any deposits made, with winnings forfeited.
11.3 If you are a parent or guardian and believe that your child has registered on the superph11 platform, please contact us immediately at the details provided in Section 14 so that we can take appropriate action without delay.
Age Verification: superph11 conducts mandatory KYC age verification on all accounts. Players who cannot confirm they are 21 years of age or older will have their accounts suspended pending investigation. This is a non-negotiable requirement under our PAGCOR regulatory obligations.
12.1 The superph11 platform may contain links to third-party websites or services, such as payment processor portals. superph11 is not responsible for the privacy practices of any third-party website and this Privacy Policy does not apply to any external site you visit via a link from superph11.one.
12.2 We encourage you to review the privacy policy of any third-party website before providing your personal data. superph11 has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13.1 superph11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this policy will always be available at superph11.one/privacy-policy.
13.2 Where changes are material, superph11 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this policy will be revised accordingly.
13.3 Your continued use of the superph11 platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the amended policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.
14.1 superph11 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below:
Data Protection Officer — superph11
Email: [email protected]
Response Time: Within 30 days of receiving a verified request
General Support: [email protected] | 24/7 Live Chat on superph11.one
14.2 If you are not satisfied with superph11's response to your data privacy concern, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory body responsible for enforcing the Data Privacy Act.
14.3 All email addresses listed above are for data privacy and support inquiries only. They must not be used for unsolicited commercial communications or marketing outreach.
We go beyond the minimum requirements to keep your personal information safe, private, and under your control at all times.
Every piece of data you send to superph11 — from login credentials to payment details — is protected by bank-grade 256-bit SSL encryption in transit and at rest.
Our mandatory identity verification process ensures that only the real account holder can access funds and make changes to account settings — protecting you from fraud.
superph11 fully complies with the Philippine Data Privacy Act of 2012. We have a registered Data Protection Officer and follow all NPC guidelines for personal data handling.
Your personal data is never sold to third-party marketers. We share data only with trusted service partners who are contractually bound to strict confidentiality and security standards.
Access, correct, download, or request deletion of your personal data at any time. Your privacy rights under Philippine law are fully supported by superph11's DPO team.
Marketing communications and non-essential cookies are always opt-in. You can withdraw consent and update your communication preferences at any time from your account dashboard.
Your data is safe, your privacy is respected, and your gaming experience is protected. Join thousands of Filipino players who trust superph11 every day.
21+ only. Please play responsibly. Gambling is addictive. Know when to stop.